IT departments are faced with managing numerous, constantly changing clients, including desktops, notebooks, thin clients, and handhelds. Altiris can help.

EMA research has revealed that CMDB deployments are indeed at a fundamentally different stage than they have been over the past two to four years. Download now to learn more about the state of CMDB deployments in 2008

Why is it that so many companies are still struggling to manage change effectively? This Best Practice white paper looks at the common pitfalls and how you can avoid them and change for the better.

What are the greatest challenges found in management of business critical applications? This white paper seeks to help senior IT managers in managing service levels of business-critical software and shares some best practices that leading organisations are applying to address these challenges.

This document outlines the key management challenges that must be overcome as the use of virtualization continues to increase in production enterprise environments. 'Virtualization 2.0-Ready' identifies fundamental changes that are needed in terms of how virtualized environments should be monitored

This white paper advocates that organisations should move away from restrictive silo-based system monitoring to a business service based approach. Such a solution enables an enterprise-wide view of service availability and performance regardless of infrastructure size, configuration and topology.

This EMA Advisory Note summarises the findings of an extensive study into virtualisation and its management in a broad range of organisations from SMBs to large enterprises. In particular it provides advice on how to ensure that the benefits from a P to V consolidation can be realised.

Virtual environments hosting critical business services need comprehensive performance monitoring tools that understand the interdependencies of the whole environment – hosts, VMs, application components – and can track, analyze, and prevent problems across the entire IT service infrastructure.

Only one in five CIOs believe that their own IT goals are currently aligned with the strategic goals of the business. This white paper explores current efforts to align IT with the business, how Business Service Management (BSM) can support these efforts and a pragmatic approach for implementing BSM

Increase the alignment between your organisation and IT by taking our free, 10 minute online assessment to establish your ITIL V3 readiness. The assessment will produce a tailored report with recommendations on how to improve your IT service provision.

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB).

Business managers now insist on understanding how their IT performance enables their business services, and performance management teams are being challenged to demonstrate their contributions to the bottom line, customer and end-user benefits, and revenue. This amounts to a new paradigm: IT2020.

Big applications used to run data in big mainframe computers that had to be replaced when it was time to upgrade. Now, some of the most powerful computer systems are built as large clusters of small servers composed of commodity hardware.

ITIL's chief architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version provides major benefits to existing ITIL practitioners and those considering adopting ITIL.

This web seminar examines the differences in service approaches between ITIL V2 and V3, allowing you to decide if upgrading to V3 is the right choice for your organisation.

In this web seminar from Axios, Sharon Taylor, Chief Architect of ITIL V3 gives an expert's view on how the changes to ITIL will shift the market focus.

Converts the strategy into a service portfolio to produce guidelines, architectures and procedures on how to support, measure, manage and maintain a service from inception to retirement and to meet current/future business requirements.

Provides guidance on how to create activities to integrate services into the business environment, ensuring they satisfy set success criteria and provide business value. Includes Change, Asset and Configuration Management.

Manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels. Includes Incident, Problem and Access Management.

Focuses on the importance of CSI throughout the lifecycle of a service for ongoing optimization of quality and cost-efficiency. It is concerned with the continual alignment and re-alignment of IT services to changing business needs.