EMA research has revealed that CMDB deployments are indeed at a fundamentally different stage than they have been over the past two to four years. Download now to learn more about the state of CMDB deployments in 2008

Why is it that so many companies are still struggling to manage change effectively? This Best Practice white paper looks at the common pitfalls and how you can avoid them and change for the better.

According to industry analysts Gartner Research, the difference in cost between an unmanaged and a well-managed computer system can be as much as 36 percent. This is significant, especially in times when budget cuts are much more the norm than budget increases.

What are the greatest challenges found in management of business critical applications? This white paper seeks to help senior IT managers in managing service levels of business-critical software and shares some best practices that leading organisations are applying to address these challenges.

This white paper advocates that organisations should move away from restrictive silo-based system monitoring to a business service based approach. Such a solution enables an enterprise-wide view of service availability and performance regardless of infrastructure size, configuration and topology.

Only one in five CIOs believe that their own IT goals are currently aligned with the strategic goals of the business. This white paper explores current efforts to align IT with the business, how Business Service Management (BSM) can support these efforts and a pragmatic approach for implementing BSM

A simple solution to help businesses prove compliance with appliances that provide all log data gathering and reporting tools needed for regulatory requirements.

Fujitsu Siemens Computers is assuming responsibility for managing SAP Hosting’s storage landscape. With this project, the two companies are establishing a storage partnership at the petabyte level.

This Solution Brief from Fujitsu Siemens Computers details how your organisation can reduce IT costs and meet demands for increased productivity, flexibility, availability and security with Managed Office Services

This white paper discusses best practices around metrics, from its very definition to using it for continuous improvement.

Increase the alignment between your organisation and IT by taking our free, 10 minute online assessment to establish your ITIL V3 readiness. The assessment will produce a tailored report with recommendations on how to improve your IT service provision.

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB).

This white paper looks at the importance of IT service delivery and as a result IT and specifically, Operations Management, is changing it's infrastructure to focus on Business Service Management (BSM),

Business managers now insist on understanding how their IT performance enables their business services, and performance management teams are being challenged to demonstrate their contributions to the bottom line, customer and end-user benefits, and revenue. This amounts to a new paradigm: IT2020.

Learn how Business Service Management (BSM) solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.

ITIL's chief architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version provides major benefits to existing ITIL practitioners and those considering adopting ITIL.

This web seminar examines the differences in service approaches between ITIL V2 and V3, allowing you to decide if upgrading to V3 is the right choice for your organisation.

Provides a business-level view of the ITIL framework and details approaches on how to integrate IT with the business and align their strategies throughout the lifecycle of a service. Includes Financal, Demand and Service Portfolio Management.

Converts the strategy into a service portfolio to produce guidelines, architectures and procedures on how to support, measure, manage and maintain a service from inception to retirement and to meet current/future business requirements.