This white paper defines how to iWay solutions overcame the challenges relating to SOA, iWay Software developed a suite of SOA middleware solutions. For organizations that need to get the most out of their existing applications and infrastructure while laying a foundation for SOA capabilities.

In this free Vendor Summary, from Industry Analysts Forrester, learn why Lombardi Software is the leader in the human-centric BPMS market.

If your enterprise plans to go wireless this year, a critical enabler which you will require is the wireless middleware. This white paper discusses the role that wireless middleware plays gives advice to help you through the complex and critical selection process.

Knowledge-Centered Support (KCS) is a methodology and set of best practices that transforms the support organisation to focus on knowledge. KCS originated to capture, structure and re-use support knowledge.

Despite decades of investment, Global 2000 companies and customers are out of alignment in terms of what constitutes effective service. Adopting the principles of customer-centricity, presented in this paper, in your customer service and knowledge management practices will lead to an alignment of customers' expectations with corporate objectives.

Global 2000 companies implement InQuira’s automated self-service search and knowledge management applications on the web and in call centers to engage customers in dialogue, understand search intents, and deliver superior sales and service experiences that delight customers and lower sales and support costs.

Join InQuira executive Tim Shetler as he presents InQuira's view of knowledge management, web self-service, and agent-assisted support; and demonstrate why an integrated platform of business applications is the only way to deliver the right experience to resolve customer problems.

Please join InQuira and Sun Microsystems to learn about Sun’s journey to revamp its customer service function to reduce costs, satisfy the self-service demands of its user community, and support the new open-source business model. Learn how to apply knowledge-centered support principles to ensure project success.

Join Jodi McBride, Director of Knowledge and Training Services at Pitney Bowes, as she shares her story on how Pitney Bowes aligned people, processes and technologies to provide a consistent customer support experience across all interaction channels.

As the pace of business accelerates, enterprises are increasingly responding to customer demands in real time. To accomplish this feat, many IT departments have turned to service-oriented architecture (SOA). SOA is designed to help decrease development expenses and risk of application failures, increase asset reuse and enhance business agility.

While the benefits of an SOA are clear, early adopters are realizing that underlying data integration is necessary to realize its full potential.

An informative paper that examines the benefits and trade-offs of HTTP and JMS, highlights where each transport is best suited and demonstrates how each can be used as part of an SOA.

The information described within the informative White Paper is part of a series introductory best practice reports for deploying a successful Service oriented architecture (SOA).

An educational document that provides a comprehensive overview of Service Orientated Architecture (SOA). This document will be a useful reference piece for enterprise software architects.

SOA is becoming more prevalent in the marketplace as it continues to prove its value. Companies implementing SOA have reduced time-to-market by 40 to 60 percent, development costs by 20 percent, and maintenance and support costs by as much as 50 percent. Although standards and enabling technologies for SOA have matured, there are still hurdles that can impede an organization’s ability to achieve SOA success

Business processes are the lifeblood of any organisation. It is the visibility, efficiency andeffectiveness of these processes that enable organisations to reach and exceed their goals and differentiate them within a fiercely competitive market. This Free White paper presents the business case for adopting a BPM strategy.

The service-oriented architecture (SOA) approach to building enterprise IT infrastructures has gained widespread acceptance within the IT community. The benefits have been compelling—including the rapid deployment of new functionality that reuses existing code (lowering development costs), flexibility (improving responsiveness to business needs) and reduced maintenance costs (freeing staff to work on innovative new initiatives).

SOA and the associated benefits are firmly on the agenda of most IT departments. This White paper demonstrates that a SOAs primary value must be more than solving a technical problem: it should achieve new business value by reducing the IT costs such as TCO and addressing business requirements directly.

This educational paper introduces the SOA governance issues and provides an overview of an SOA governance model. To gain a stronger understanding of this business critical issue this paper will be an excellent starting point.

A White Paper that provides an introduction to best practices reports for deploying a successful Service Orientated Architecture (SOA).