http://knowledgebank.iwr.co.uk/ Use IThound RSS Feeds to keep up-to-date with new research on the topics that are most important to you. Exploring the new landscape for SME FDs This paper examines the current landscape for SMEs and explores the specific skills and resources that FDs need in order to drive growth for SMEs and boost their contribution to the economy in 2008. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2183 Computing Marketing Intelligence: sample IT software directory 2009 Detailing almost 6,000 software companies, this is the most comprehensive and substantial print directory of UK software developers, manufacturers and resellers. Download free sample pages. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=1965 Computing Marketing Intelligence: sample IT services directory 2009 A comprehensive directory of IT service companies covering 6 different sectors such as networking, consulting and maintenance services. Free sample pages available. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=1964 Customer Relationship Management with Microsoft Dynamics CRM Microsoft Dynamics CRM is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales http://knowledgebank.iwr.co.uk/ithound/solution_summary?id=1109 CRM That Fits Your Business Pivotal is the only complete CRM platform and application suite that can be tailored to fit the unique requirements of every enterprise. Drive measurable results that matter with CRM that works the way you do. http://knowledgebank.iwr.co.uk/ithound/solution_summary?id=1110 Touchstone Helps The Matchett Group Get to Top of the Class Read how Touchstone helped deploy Microsoft Dynamics CRM inside this company, which is now linked to both back office and sales force daily systems. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=1102 Microsoft Dynamics CRM Designed for low total cost of ownership, Microsoft Dynamics CRM is a user friendly, flexible and integrated solution that can help to improve a company’s sales and service profitability. http://knowledgebank.iwr.co.uk/ithound/solution_summary?id=127 Salesforce.com on-demand CRM Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. http://knowledgebank.iwr.co.uk/ithound/solution_summary?id=79 Software Quality: Black Art or Business Process ? This educational White Paper will show that many business view IT projects as some black art rather than a normal business process which has resulted in the failure to link both requirements capture and software testing together to provide genuine business advantage. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=83