http://knowledgebank.iwr.co.uk/ Use IThound RSS Feeds to keep up-to-date with new research on the topics that are most important to you. Seven Reasons Why SIP Will Improve Your Customer Care Strategy Seven is more than just a lucky number for companies building customer care strategies. In this document, Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2514 Implementing Lifecycle Reconciliations, One Step at a Time. CLSA, a leading Equity Brokerage and Research House in the Asia Pacific region, implemented SmartStream’s TLM® Reconciliations to transform a predominantly batch based, manual reconciliations process into a highly visible, real time, lifecycle management process. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2507 Telecoms 2.0: Placing the customer in control This white paper from ntl:Telewest Business explores how faster network speeds have changed the telecommunications landscape and reveals how their groundbreaking customer portal gives service providers control over Next Generation Communications. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2499 How to Build the Business Case for your CRM by talking to all areas of your business – White Paper Businesses find many reasons that justify a CRM investment. Asking your CRM evaluation team the right questions can help you get the information everyone needs to make the right decision for the company… And get you the Directors buy-in that you need. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2479 Are you providing your customers with the satisfying experience that will keep them coming back? In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2474 Building public trust The role of Information Assurance in UK public sector transformation. This paper on information assurance is the fourth in a series specifically focusing on IT in the UK public sector. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2407 Surviving the Credit Crunch by Providing a Better Customer Experience As worsening economic conditions put pressure on customers’ budgets, better customer service can give your organisation the competitive edge. Learn how unified communications has the potential to offer a more agile customer response and help the entire organisation work more productively. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2369 Backup Technology enhances service and sales with GoToAssist and GoToMeeting Learn how GoToAssist offered a solution that would really enhance the level of service Backup Technology could offer to their customers. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2365 Limehouse Software achieves 88 per cent customer satisfaction with GoToAssist Ensuring a positive user experience and maximising the ability of customers to get their job done as efficiently as possible. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2363 Océ improves customer experience with GoToAssist Learn how this company enhances customer service for a competitive edge. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2362