http://knowledgebank.iwr.co.uk/ Use IThound RSS Feeds to keep up-to-date with new research on the topics that are most important to you. Seven Reasons Why SIP Will Improve Your Customer Care Strategy Seven is more than just a lucky number for companies building customer care strategies. In this document, Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2514 Unified Communications: get more for less With the average worker now using multiple methods of communication, including phone, e-mail, chat, voice mail, and fax learn how unified communications can glue all of these technologies together to enhance your business with an immediate impact on cost reduction, productivity and competitiveness http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2498 The Time for Performance Management Is Now, Not Later Ventana Research believes that every organization should focus on continuous improvement in its ability to support the people and process aspects of performance management more effectively. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2466 Sales and Marketing: The New Power Couple – White Paper by leading strategists Peppers and Rogers Group This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organisation. Written by thought leader Don Peppers of Peppers and Rogers Group. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2447 Making Know How Central to the Business of Law What is the role of knowledge within law firms? More importantly, how can you harness both Legal and Business knowledge to give your firm the competitive edge? This paper seeks to cover the role of knowledge within law firms, both as it exists now and how it could be in the future. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2379 Are Clients Manageable? Future expectations of legal services This paper from 3Kites Legal IT Consulting explores the key points raised at the Client Panel Discussion at this year's Legal Week Strategic Technology Forum. The panel of three in-house counsel covered requirements for both IT and legal services including delivery of legal services and e-billing. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2374 Business Intelligence for the Telecommunications Industry Internet and wireless technologies are continuing to advance rapidly quickly changing customer preferences, disrupting traditional communication methods and forcing prices downward. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2324 Increasing Billable Hours: A guide for professional services organisations This paper looks at the advantages and implications of secure hosting and the benefits that a well-managed, unified network can provide. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2277 The evolving role of the CIO This paper sets out some of the challenges and opportunities for those currently filling one of the most dynamic and creative roles in a modern company. Read this whitepaper to find out how important the CIO role really is. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2237 Choosing the Right CMDB: Smart Considerations for Strategic Decision Makers Businesses expect their IT departments to deliver solutions that make a difference. Although this seems obvious, when CIOs and IT departments focus only on generic means to address their needs, meaningful and effective solutions are sometimes difficult to deliver. http://knowledgebank.iwr.co.uk/ithound/view_abstract?id=2202